Annual Software Support & Extended Warranty Program – Network Recorders

Contract Options: 1-Year, *3-Year

Service Contract Description

  • Annual Software Support
    • Feature Enhancements & Bug Fixes
    • Major Operating System Security Updates
  • Technical Support
    • Priority phone support (9am to 5pm, M-F, Non-Holiday)
    • Unlimited email support
  • Recording Unit Extended Warranty Coverage
    • Windows Operating System and File System
    • Major Components
    • *Automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-Year contract purchase is required)
  • Reduced Service Rates
    • Discounted 30% less than price-book

Annual Software Support & Preventative Maintenance Program – Data Loggers and Recorders

Contract Options: 1-Year, *3-Year

Service Contract Description

  • Annual Software Support
    • Feature Enhancements & Bug Fixes
    • Major Operating System Security Updates
  • Technical Support
    • Priority phone support (9am to 5pm, M-F, Non-Holiday)
    • Standby, Remote Operations Support (2 scheduled instances per year; includes weekends)
    • Unlimited email support
  • Annual Return-to-Factory Calibration Service (Onsite/Place-of-Performance options are available)
    • 7-point DC calibration for all ADC/DAC channels. Includes an update to the DC calibrations scale factors with different sampling frequencies.
    • Update calibration files
    • Calibration report issued
  • Recording Unit Preventative Maintenance (ADC and DAC cards not included in this service; spare ADC and DAC cards are recommended for purchase)
    • Windows or Linux Operating System and File System inspection and clean-up
    • Mainboard, NIC(s), and RAID controller
    • *Automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-Year contract purchase is required)
    • Preventive maintenance report issued
  • Reduced Service Rates
    • Discounted 30% less than price-book

100GbE “Ping-Pong” Recorder Scheme

Two DDR-7000 Ethernet recording systems are arranged for a “Ping-Pong” operations scheme.

The operation philosophy of this solution example is for one system to perform its full-rate network record while the second system remains in “ready-standby” mode. The standby system continues with full-rate network recording without delay or interruption.

Solution Example Features:

  • 2U Rackmount System
  • Dual Scalable Xeon CPUs, 64GB DDR4 system memory
  • 1 x 100GbE Ethernet Accelerator, 12GB built-in buffer memory
  • Up to 100Gbps recording/playback
  • High-speed data storage capacity 16TB
  • Operating System – Windows 2016 Server
  • Optional: 1 x 40GbE NIC for data offload via QSFP+
  • 2 x 10GbE RJ45, 2 x USB3.0