Annual Software Support & Extended Warranty Program – Network Recorders

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Create Date April 12, 2018
Last Updated July 11, 2018

Contract Options: 1-Year, *3-Year

Service Contract Description

  • Annual Software Support
    • Feature Enhancements & Bug Fixes
    • Major Operating System Security Updates
  • Technical Support
    • Priority phone support (9am to 5pm, M-F, Non-Holiday)
    • Unlimited email support
  • Recording Unit Extended Warranty Coverage
    • Windows Operating System and File System
    • Major Components
    • *Automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-Year contract purchase is required)
  • Reduced Service Rates
    • Discounted 30% less than price-book