Annual Software Support & Preventative Maintenance Program – Data Loggers and Recorders


Version
Download 11
Total Views 45
Stock
File Size 486.26 KB
File Type pdf
Create Date April 12, 2018
Last Updated July 11, 2018
Download

Contract Options: 1-Year, *3-Year

Service Contract Description

  • Annual Software Support
    • Feature Enhancements & Bug Fixes
    • Major Operating System Security Updates
  • Technical Support
    • Priority phone support (9am to 5pm, M-F, Non-Holiday)
    • Standby, Remote Operations Support (2 scheduled instances per year; includes weekends)
    • Unlimited email support
  • Annual Return-to-Factory Calibration Service (Onsite/Place-of-Performance options are available)
    • 7-point DC calibration for all ADC/DAC channels. Includes an update to the DC calibrations scale factors with different sampling frequencies.
    • Update calibration files
    • Calibration report issued
  • Recording Unit Preventative Maintenance (ADC and DAC cards not included in this service; spare ADC and DAC cards are recommended for purchase)
    • Windows or Linux Operating System and File System inspection and clean-up
    • Mainboard, NIC(s), and RAID controller
    • *Automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-Year contract purchase is required)
    • Preventive maintenance report issued
  • Reduced Service Rates
    • Discounted 30% less than price-book