Software support and preventative maintenance program for
data acquisition recorders

SKU: DAQ recorders service coverage Category: Tag:

Coverage description

  • Software support
    • feature enhancements & bug fixes
    • major operating system security updates
  • Technical support
    • priority phone support (9 am to 5 pm Mountain Time, M-F, non-holiday)
    • standby, remote operations support (2 scheduled instances per year; includes weekends)
    • unlimited email support
  • Annual return-to-factory calibration service (onsite/place-of-performance options are available)
    • 7-point DC calibration for all ADC/DAC channels. Includes an update to the DC calibrations scale factors with different sampling frequencies.
    • update calibration files
    • calibration report issued
  • Recording unit preventative maintenance (ADC and DAC cards not included in this service; spare ADC and DAC cards are recommended for purchase)
    • Windows or Linux operating system and file system inspection and clean-up
    • mainboard, NIC(s), and RAID controller
    • *automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-year contract purchase is required)
    • preventive maintenance report issued
  • Reduced service rates
    • discounted 30% less than price-book

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