Annual Software Support And Preventative Maintenance Program for
Data Acquisition Recorders

Coverage Description

  • Annual Software Support
    • Feature Enhancements & Bug Fixes
    • Major Operating System Security Updates
  • Technical Support
    • Priority phone support (9 am to 5 pm Mountain Time, M-F, Non-Holiday)
    • Standby, Remote Operations Support (2 scheduled instances per year; includes weekends)
    • Unlimited email support
  • Annual Return-to-Factory Calibration Service (Onsite/Place-of-Performance options are available)
    • 7-point DC calibration for all ADC/DAC channels. Includes an update to the DC calibrations scale factors with different sampling frequencies.
    • Update calibration files
    • Calibration report issued
  • Recording Unit Preventative Maintenance (ADC and DAC cards not included in this service; spare ADC and DAC cards are recommended for purchase)
    • Windows or Linux Operating System and File System inspection and clean-up
    • Mainboard, NIC(s), and RAID controller
    • *Automatic consumables replacement; including SSDs/HDDs, video adapter, cooling fans, and power supply (3-Year contract purchase is required)
    • Preventive maintenance report issued
  • Reduced Service Rates
    • Discounted 30% less than price-book

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