Our commitment to our clients

Daqscribe designs and manufactures quality high-performance computing systems, backed by a 12-month, return-to-factory, service & repair guarantee.

We offer specialized supports services to enhance and assure our customers’ long-term operation of their Daqscribe products.

Our support encompasses phone & email technical support, extended warranty coverage, and full life-cycle support plans.

We have designed all our service-solutions to specifically satisfy our most exacting clients. They rely on our products to be ready for critical deployment and continuous reliable performance.

Daqscribe utilizes the best industry-standard business processes to assure that your product and service requirements are taken under consideration and then delivered has expected.

Consult with our sales and technical support & program management staff to confirm that all your product and service needs are met with our best advice.

Daqscribe Quality Assurance processes

Contact our support

Contact us whether your issue concerns technical support or order support.

Our support is available 5 days a week: Monday – Friday, 9am -5pm Mountain Time, with exception of federal holidays.

Fill out the form below or call us.
phone: (303) 220-7457 ext. 102
fax: (303) 220-7450

Contact our sales

Contact us with any pre-sales questions. We are standing by ready to help.

Sales are available 5 days a week: Monday – Friday, 9am -5pm Mountain Time, with exception of federal holidays.

Fill out the form below or call us.
phone: (303) 220-7457 ext. 104
fax: (303) 220-7450

Return-to-factory
repair

Daqscribe offers both repair and replacement services from its design and manufacturing center in Centennial, CO.

RMA services can be requested by phone or email and are quoted at our current time & material rates.

Call us at (303) 220-7457 for more info or simply fill out the form below.


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    We will respond ASAP with product/service evaluation questions and pricing info.

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Training

Daqscribe product training is conveniently offered at our HQs in Centennial, Colorado, USA at our standard, per day rate.

You may opt to receive customized, on-site training at our standard travel and daily rates.

Technical documentation

  • Quick-start guides
  • Troubleshooting guides
  • Operation manuals
  • Software API

Product installation & training

Daqscribe offers on-site installation at our standard travel, time, and material rates.

Systems engineering & integration

We offer engineering and integration support services at our standard, multi-level rates.

  • Systems concept development
  • Software & hardware design and architecture
    • Real-time applications
    • Embedded software/hardware
    • Data visualization/Data analytics
    • Human-factors (user interface design)
  • Systems engineering & integration
  • Acceptance Testing
  • Quality Assurance and Configuration Management

Product Lifecycle Management (PLM)

Product Lifecycle Management

Daqscribe is committed to supporting customer programs throughout those program life cycles.

As part of this commitment to maximize the long-term availability of our products, we offer flexible options that enable you to stay in control of your system configuration throughout your program’s lifetime. This will reduce your risk and long-term cost of ownership while maintaining the performance of the whole system and mitigating potential problems caused by component obsolescence.

Product Lifecycle Management encompasses a range of innovative services designed to provide customers with solutions precisely tailored to their needs, enabling program support well beyond the initial installation.

PLM is independent of warranties and begins with order placement. Other options include:

Line Replacement Units (LRU) management, which provides customers with components designed to be replaced quickly by field operators,

Spares Kits consisting of critical elements for replacement the most (externally) accessible components that support the LRU program.

Warranties

Standard Manufacturer’s Warranty coverage
12-months hardware, 90-day software support

Daqscribe warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The standard warranty term is 12-months beginning on the date of shipment, as further described below.

This standard warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Daqscribe, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Daqscribe.

This standard warranty does not cover any items that are in one or more of the following categories: external devices (except as specifically noted); accessories or parts added to a Daqscribe system after the system is shipped from Daqscribe; accessories or parts added to a Daqscribe system through a Daqscribe systems integration partner or value-added reseller; accessories or parts that are not installed in the Daqscribe facility. Daqscribe-branded monitors, keyboards, and mice or the ones included in Daqscribe’s standard price list are covered under this standard warranty; all other monitors, keyboards, and mice are not covered.

During the 12-month period, Daqscribe will repair or replace products returned to Daqscribe’s facility. To request a standard warranty service, you must contact Daqscribe tech support (support@daqscribe.com) within the standard warranty period. If a repair service is required, Daqscribe will issue a Return Material Authorization (RMA) number. You must ship the products back to Daqscribe in their original or equivalent packaging and prepay shipping charges. Daqscribe will not accept the risk of loss or damage during shipment. You accept full responsibility for your software and data on the returned system. Daqscribe is not required to advise or remind you of appropriate backup and other procedures.

Daqscribe will ship the repaired or replacement products to you ‘freight prepaid’ to an address in the continental United States, where applicable. Shipments to locations outside of the continental United States will be made ‘freight collect’. Daqscribe will not cover import and export tax, duty, or associated fees.

Daqscribe will provide software support and updates (when available) as part of its standard warranty coverage on its systems for up to a period of 90-days from shipment to the customer. Software updates can be delivered through an authorized reseller, an authorized repair center, or to end-user by drive media or remote file transfer.

Extended Manufacturer’s Warranty coverage
(Additional 24-months hardware and software support)

Daqscribe offers an extended warranty option to its customers that covers the second and third year of the product life cycle. Daqscribe will provide service and repair of covered products returned to Daqscribe’s facility. Extended warranty service must be purchased within 90 days of taking receipt of the product by contacting Daqscribe sales or tech support via the form below.

Each instance of hardware failure should be reported to Daqscribe tech support (support@daqscribe.com) within the extended warranty period. If extended warranty service is required, Daqscribe will issue a Return Material Authorization (RMA) number. You must ship the products back to Daqscribe in their original or equivalent packaging and prepay shipping charges. Daqscribe will not accept the risk of loss or damages during shipment. You accept full responsibility for your software and data on the returned system. Daqscribe is not required to advise or remind you of appropriate backup and other procedures.

Daqscribe will ship repaired products or replacement parts to you by ‘freight prepaid’ to an address in the continental United States, where applicable. Shipments to locations outside of the continental United States will be made ‘freight collect’. Daqscribe will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Daqscribe. Daqscribe will not cover import and export tax, duty, or associated fees. Daqscribe may provide replacement parts made by alternative manufacturers. The warranty term of a replaced part will run concurrently with the remainder of the extended warranty term.

Daqscribe will provide software updates (when available) and support for the period of the extended warranty on its systems, following the initial standard warranty period through to the end of the extended warranty period. Software updates can be delivered through an authorized reseller, an authorized repair center, or to end-user by drive media or remote file transfer.

Full Lifecycle Support
(long-term)

  • Technology refresh, insertion & deployment strategies
  • Software design and maintenance
    • Software review and refactoring
    • Code analysis and integration
  • Systems re-engineering & integration
  • Testing
  • Quality Assurance and Configuration Management

Spares kits
(emergency repair support)

Delivered and maintained on customer’s site

Stored and maintained at a Daqscribe facility (consignment)

The storage service is an annual arrangement for storage of components, for future potential use in new-build, upgrade or repair of Daqscribe-supplied products. Typically, components are stored for periods up to a total of five (5) years. We will segregate, store, and maintain PLM related components and equipment an environment designed to maintain their security, performance, and viability in accordance with good commercial practices.

Expedited production & delivery

Daqscribe is shipping its products to anywhere in the world for customers with critical applications.

We understand that there are often immediate needs for our products.

Our standard delivery timeframe is 90 days, but with this option, we can expedite the whole process.

Information Assurance (“cybersecurity”) compliance

Risk management and protection

Daqscribe implements internal QA processes as part of its Information assurance (IA) framework to protect against and manage risk related to the use, storage, and transmission of data. IA practices are conducted through the Security Compliance Framework and Cybersecurity Compliance.

Security compliance framework

Daqscribe maintains an information security framework through a series of documented agreed and understood policies, procedures, and processes that define how information is managed in business, to lower risk and vulnerability, and increase confidence in information security.

Cybersecurity Compliance Services

Frameworks for cybersecurity will typically provide recommendations on implementing and managing the various aspects of a security program, access control, authentication, encryption, monitoring, reporting, incident response, and risk management.

US Government Standards. Daqscribe’s internal IA practices are designed and tested to meet stringent industry standards. These standards include:

  • STIG’s.

    Security Technical Implementation Guide. STIGS protect against hacks to sensitive and highly confidential government assets. As part of its IA commitment to its government customers (Aerospace + Defense), Daqscribe systems can be built to comply with STIG standards and follow the rules set up by the government for installing IT systems.

  • SED – FIPS

    Self-Encrypting Drives – Federal Information Processing Standards. Other US Government standards utilized by Daqscribe are FIPS, in particular FIPS 140-2. FIPS 140-2 applies to any product that might store or transmit sensitive data. This standard ensures that a product uses sound security practices, such as strong encryption algorithms and methods. It also specifies how individuals (or other processes) must be authorized in order to utilize the product, and how modules or components must be designed to securely interact with other systems. FIPS 140-2 uses Level 2 security, requiring role-based authentication (not individual user authentication), as well as the ability to detect tampering by using physical locks and tamper-evident seals.

Rent a Daqscribe Ethernet recorder for 3 months and get 1 month free*

Jump-start your high-speed recording project with our time-flexible and economical rental service option!

Please fill in the form on the left and we’ll be sure to contact you soon!

*This equipment rental offer is subject to product availability and may require a 90-day minimum rental agreement.

The ‘Daqscribe loaner equipment’ program makes no warranty – expressed or implied – and does not assume any legal liability or responsibility for the suitability, functionality, or operation of the demonstration equipment.