Your mission.
Our expertise.
From fitting a recorder into your platform to keeping your team ready to capture, Daqscribe supports the hardware, software, and people behind your program.
Already a Daqscribe customer?
Support for your systems
Open a ticket, browse past answers, and track resolution through our Customer Support Portal.
Built around your platform
Engineering.
Start the conversation
Share your platform, interfaces, link speeds, and any power, space, or environmental constraints.
Getting a recorder onto a platform is rarely just bolting in a box. Our integration team helps with the network path, timing and synchronization, mechanical and power fit, and the software plumbing that carries recordings into your existing analysis tools.
We've integrated recorders into aircraft, ground stations, mobile shelters, and datacenter racks — and we bring that experience to your program.
- Network architecture
- Timing & synchronization
- Mechanical & power fit
- Analysis-tool integration
Keep your system ready
Warranty & Support.
Before you open a request
For an existing system, have the model, serial number, software version, and a description of the issue ready.
Every Daqscribe recorder ships with a standard hardware warranty and access to the engineers who built it. When you hit a question in the field — a configuration edge case, a capture that didn't behave as expected, an integration detail — you talk to people who know the product, not a first-tier script.
Support covers firmware and nStudio software updates for the life of the warranty, plus guidance on deployment, tuning, and getting the most throughput out of your hardware.
- Hardware warranty
- Configuration guidance
- Firmware & software updates
- Deployment & performance tuning
Advanced Support & Integration Services
ASIS.
From $4,995/year
Start the conversation
Tell us about your installed systems, program duration, and the support or integration help your team needs.
ASIS is Daqscribe's long-term support program for teams that depend on their recorders for mission-critical collection. It extends standard support with priority engineering access, guaranteed response times, ongoing firmware and nStudio updates, and hands-on help integrating recorders into new platforms and workflows.
Programmes on ASIS get a direct line to Daqscribe engineering and are first in queue for new capabilities as they ship.
- Priority engineering access
- Ongoing firmware updates
- nStudio software updates
- Integration assistance
Give your team confidence
Training.
Start the conversation
Share the products you use, your team's experience, the workflows you want to cover, and your preferred location.
We train your team to run captures with confidence — from first power-on through advanced nStudio analysis. Sessions can be delivered at your site or ours and are tailored to your mission: EW collection, flight test, network forensics, or lab bring-up.
Operators leave able to configure a recorder, validate a lossless capture, and move recordings through search, replay, and export without hand-holding.
- Recorder configuration
- Capture validation
- Search, replay & export
- Mission-specific workflows
Get back to collecting
Repairs (RMA).
Before you open a request
Start with a support request. Include the model, serial number, and symptoms before arranging a return.
When hardware needs service, our RMA process is built to get you back to collecting quickly. Request an RMA, ship the unit, and our team diagnoses and repairs it with genuine Daqscribe parts.
Units on the ASIS program receive priority handling and expedited turnaround.
- Return authorization
- Hardware diagnosis
- Genuine Daqscribe parts
- ASIS priority handling
Tell us about
your program.
Need engineering help, a training session, or a support plan? Share your requirements and Daqscribe will help you find the right next step.
Use a business email address for this form. If you don't have one, email contact@daqscribe.com directly.
Need help with an existing system?
Open a support ticket to track troubleshooting or a repair against your deployed systems. This form goes to our sales inbox.
Customer Support PortalHow can we help?
Fields marked * are required.
We use your details to respond to your inquiry. Privacy policy